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Operations Manager, Emergency Response

Job Number: OPS MAN ER
Region: Eastern Region
City: Stoney Creek
Province: Ontario
Job Type: permanent

QM Environmental is one of Canada’s largest full-service national decommissioning and environmental remediation firms. Always committed to health, safety and environment; QM has been experiencing a consistent growth in the last years and we would like to invite you to be part of this team.


We offer exciting career growth, professional development, and a culture that is supported by teamwork and open communication. At QM, you’ll have the opportunity to learn from and collaborate with some of the most talented professionals and innovative thought-leaders in the industry.



As the leader for the region, this position is responsible for ensuring the success of the ER business line within a specific region. This includes ensuring that ER projects and responses meet and exceed all KPI’s; company policies are followed; the region meets and exceeds growth targets.

Reporting to: Senior Vice President & Division Head, Emergency Management and Environmental Response Services

Division:  Emergency Management and Environmental Response Services (EM&ERS)



The Operations Managers are accountable for the portfolio of all divisional ER projects in the region.  They ensure the portfolio’s time, cost, and quality are on the track and may assign resources as required.


Operational Response to ER Incidents

  1. Ensuring safe and efficient response to Emergency Projects in the assigned Region
  2. Sourcing, Receiving and Communicating Technical Information to QM LP Staff, Clients and Public/ Government stakeholders
  3. Securing contracts and billing information for cost recovery
  4. Facilitating Technical advice to staff and clients
  5. Mobilizing QM LP and Subcontracted staff and equipment
  6. Direct and manage Emergency and Non-Emergency Projects
  7. Fulfill Incident Command roles as a Section Chief: Operations; Planning; Logistics;
  8. Respond to Emergency Projects: Site Assessment & Control; Containment  & Confinement Activities; Mitigation Activities; Clean up Procedures; Decontamination; Waste Management ; Remediation


Health and Safety

  1. Read, understand and follow Corporate Health and Safety Program, Policy and Procedures
  2. Ensures health and safety is considered in the performance of all activities
  3. Participation in H & S initiatives will be monitored and reviewed as necessary
  4. Review WCB costs and incident reports


Financial Management

  1. Take on primary responsibility for efficient, cost-effective regional ER operations
  2. Prepare budget and sales forecasts
  3. Review financial and operating reports: job costing reports, prepare monthly accruals for SVP, A/R outstanding balances,  and bad debts
  4. Ensure union ratios are being met (where applicable)
  5. Review Time sheets to ensure no unnecessary overtime or expenses


Operational Management

  1. Participate in corporate strategic planning and implement strategic goals and objectives
  2. Makes sure the division complies with all government regulations as applicable in that region
  3. Continuously search for regional opportunities for expansion and growth
  4. Oversee and analyze work-flows, processes, staffing and purchase requirements to improve efficiency, productivity, quality control and profitability to meet or exceed established company turn-around times and customer requirements
  5. Manage the day-to-day activities of the ER division, overseeing that work is accomplished by the Team Leads, supervisors, and that it is consistent with corporate policies and objectives
  6. Ensure/Conduct regular staff meetings: Team Leads, Supervisors, Safety managers and Support staff
  7. Keep up with the industry trends, attend trade shows, conventions and seminars as appropriate or as directed
  8. Maintains quality service by establishing and enforcing organization standards
  9. Review estimates & ensure policies are being followed
  10. Ensure facilities are running efficiently
  11. Review and sign tenders


  1. Oversees Team Leads, Supervisors and the general operations of the division in the region. May supervise other positions as required.
  2. Safety, regulatory, and business conflicts that arise are resolved
  3. Set targets for Team Leads, supervisors in order to contribute to the organization profitability
  4. Maintain relationships with business partners and supply chain partners
  5. Professionally builds awareness/interest of QM LP services, as well as serves as a spokesperson & manages the flow of information to the public
  6. Advise and direct staff; provide assistance and guidance where needed
  7. Provide technical direction and work-related advice
  8. Ensure professional developmental opportunities for ER employees and all upgrade training is completed
  9. Visit large projects to pass on knowledge to Team Leads and Supervisors
  10. Complete performance reviews for Team Leads and Supervisors. Ensure employees meet their goals and deliverable deadlines
  11. Ensure the ER division is working closely with other QM LP divisions; communication and cooperation is interdivisional


Client Care

  1. Resolve important customer complaints and service problems
  2. Meet with consultants and clients to maintain, improve, or build new relationships
  3. Ensure purchase orders are being used




  • Post-secondary education in a related discipline or an equivalent combination of training, education and experience


Occupational Certification

  • NFPA 472 Technician or Incident Commander
  • ICS 300
  • SCBA – CSA Z94.4
  • TDG
  • NFPA 472 Tank Car and Tank Truck Specialist would be an Asset



  • In business development and interacting with Clients;
  • In project management and at least 8-10 years with the direct responsibility for resource allocation and management responsibilities and with the administration of prime contracts, subcontracts, and estimating projects.
  • Proven ability to use ER workflow process and T&M based accounting system
  • In evaluating response tactics with respect to various technical, environmental, budget, regulatory, and financial constraints and for the purposes of guiding the emergency project process.



  • Of environmental legislation, standards, and guidelines related to emergency response  in the region of work;
  • Of the incident command and related site management functions and related documentation;
  • Of emergency response tactics, project management, and due diligence processes required in the management of emergency projects;



  • To analyze and evaluate complex problems and to plan and lead multi-disciplinary teams of technical and field operations personnel and external consultants to execute emergency response solutions; 
  • To prepare detailed ‘bottom-up’ cost estimates for the purposes of responding to specific tender requests and in preparing analogous or ‘top-down’ estimates for budgetary purposes.
  • To communicate project risks effectively with Clients and Stakeholders and to negotiate appropriate scope of work;
  • To work effectively with various computer software applications such as spreadsheets (Microsoft Excel or similar), project management and scheduling (Microsoft Project or similar), financial accounting (Explorer Contract Manager or similar);


Personal Suitability

  • Judgment & decision-making
  • Planning & organizing
  • Problem analysis & problem solving
  • Delegating tasks and responsibility
  • Motivating employees, coaching and teamwork
  1. Strong communication and interpersonal skills



Work is primarily in an office environment, but requires frequent travel to work sites throughout the region, to monitor the progress of work and to meet with Team Leaders and/or Clients.


We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).QM Environmental welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process as well as part of employment with QM Environmental.

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