QM Environmental is one of Canada’s largest full-service national civil and environmental remediation firms. Always committed to health, safety and the environment, along with our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners. Together we are able to meet the diverse needs of our clients across the country, offering everything from specialized services to large, complex end-to-end solutions.

QM’s four business lines include Demolition and Decommissioning, Hazardous Materials Abatement, Environmental Remediation including Civil Earthworks, and Emergency Management & Environmental Response Services.

We have an exciting IMMEDIATE opportunity for a Help Desk Analyst to join our team in Mississauga, ON.

POSITION SUMMARY:

The Help Desk Analyst within QM Environmental is responsible for:

Ensuring the stable operation of the in-house computer and phone networks. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The Help Desk Analyst responds and prioritizes inquiries and requests for assistance, identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences. They will coordinate with the IT Department to resolve problems if necessary

QUALIFICATIONS:

Education:

  • College diploma or certificate in the field of computer science (or equivalent) is desired.

Occupational Certification:

  • Additional, relevant certification is highly advantageous
  • Valid Driver’s License and vehicle for the ultimate work location.

Experience:

  • Minimum 3 years’ experience in a help desk role, supporting users in remote locations

Knowledge:

  • Working knowledge of Windows networks and Windows operating systems, including Windows 10, Server 2008/2012, Terminal Server and VMware.
  • Working knowledge of Microsoft Office applications, including the administration of Office 365, Teams, and SharePoint
  • Proven in-depth technical knowledge of Active Directory, Azure AD, DNS, DHCP, Group Policies including Group Policy preferences and methods of authentication.
  • Experience administering Microsoft 365 is highly advantageous.
  • Technical knowledge of SQL server database administration and maintenance is desired.
  • Knowledge of office phone systems, VoIP, Apple and Android smart phones/tablets, and mobile hot spots.

Abilities:

  • Assist with server management, including e-mail, file/print and application servers and their associated operating systems and software.
  • Assist with managing all network hardware and equipment, including routers, switches, hubs, and power protection devices.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Perform system backups and recovery.
  • Assist with the implementation of the Business Continuity Plan.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform system improvements, upgrades, and repairs.

Personal Suitability:

  • Strong communication skills both written and verbal
  • Excellent interpersonal relations and customer service orientated
  • Initiative and outgoing
  • Thoroughness

WORK ENVIRONMENT:

  • On-call availability during evenings and weekends to ensure business operation continuity.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some travel required

OUR COMMITMENT TO DIVERSITY & INCLUSION

As proponents of Canada’s Black North Initiative, QM continues to support a culture of integrity, fairness and ethical practices.QM Environmental is a staunch advocate for diversity in all its forms, and especially welcomes applications from members of the BIPOC (Black, Indigenous, and People of Colour) community, women, people with disabilities, the LGBTQ+ community, and those of diverse intersectional identities. Accommodations are available on request for candidates taking part in all aspects of the selection process as well as part of employment with QM Environmental.

COMPANY POLICIES

Compliance with company policies is a requirement of employment. Please note that this includes QM’s Covid-19 in the Workplace Vaccination Policy, which requires employees to comply with QM’s Infection Control Plan (ICP). QM’s ICP requires employees to be vaccinated if they will be working onsite at a jobsite that has a mandatory vaccination policy. Accommodations, including legally eligible exemptions, will be considered where legally required.

Job Title: Help Desk Analyst
Job Type: Full Time
Job Location: Ontario Mississauga

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